The Reichheld and Sasser Loyalty Myth – Zero Defections is not the path to profits

Posted on by

Watch the YouTube video here.  Exposes one of marketing’s myths.

 

www.MarketingScience.info

Advertisements

Please comment on this article if you wish

Fill in your details below or click an icon to log in:

Gravatar
WordPress.com Logo

You are commenting using your WordPress.com account. ( Log Out / Change )

Twitter picture

You are commenting using your Twitter account. ( Log Out / Change )

Facebook photo

You are commenting using your Facebook account. ( Log Out / Change )

Google+ photo

You are commenting using your Google+ account. ( Log Out / Change )

Cancel

Connecting to %s